You will receive an Order Confirmation email at the email address you entered during checkout. If you do not receive your Order Confirmation email, please email hello@socialseas.com for further assistance.
Unfortunately, we are unable to make additions, changes or cancellations to an order once it has been placed. In this case, we kindly ask that you return your original merchandise and place a new order. You will receive a refund for the returned merchandise as soon as it is processed, pending its eligibility.
Drop us a line at 917-796-8724 if you'd like to place an order over the phone.
Social Seas does not price-match other retailers.
Discount codes cannot be applied after an order has been placed or retroactively applied to orders that are already placed. Please make sure the discount code has been applied and you see the discount subtracted from your subtotal before submitting your order.
Placing an order is not a guarantee of stock availability. Stock is confirmed during the order processing stage and allocated to your order at that time. If we run into any issues fulfilling your order, we will send you an email to let you know.
If you are logged into your socialseas.com account at the time of checkout, you can check your order status by visiting your Order History under My Account or by emailing us at hello@socialseas.com. You will also receive a Shipping Confirmation email with a tracking number.
Newly submitted orders enter a processing stage before shipping—this processing stage is identified by the term Unfulfilled when viewing your order status in your account. When your order ships, the status is changed to Fulfilled and a tracking number is sent via email. If your order status is marked as Unfulfilled for three or more business days, please email hello@socialseas.com for an update on your order.
Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been back-ordered, is unable to be fulfilled or if there are any other issues with your order.
Sign up for our emails to be notified of special offers, new arrivals and trends by entering your email address in the bottom of our footer.
First, please check your spam or junk folders in your email inbox. If you have not received your discount code, please email hello@socialseas.com for further assistance.
