If you are not fully satisfied with your purchase, we will accept returns for an exchange or refund within 30 days of the order purchase date, minus a $10 restocking fee. All items must be returned in new condition and in their original undamaged product packaging.
Start your return HERE.
You will need the PO Number on your packing slip or the PO Number on your Order Confirmation Email.
Checked out as a guest? Guest Returns
Checked out under My Account? Login
Select Order History and the applicable order. On the Order Details page, click Create Return to start the returns process.
Returns must be requested within 30 days of the ship date. Late returns are not accepted for refund, exchange or store credit.
Please ship returns using only the corresponding return label generated through Guest Returns or from your account for the item(s) associated with your original order. Items returned with a return label other than their assigned label or from another order will be subject to a returns processing delay.
To check the status of your return, track your return using the FedEx tracking number on the return label that was provided to you via FedEx.com. Orders are refunded within 10 business days of delivery at our warehouse. You will receive an automated email when your return has reached our warehouse, and another email when the refund has been credited. Please allow your bank 3-10 business days to return the funds to your original method of payment. If 10 business days have passed since your return was delivered to our warehouse, please email hello@socialseas.com and we’ll be happy to assist further.
To return a gift that you received from an online order, email hello@socialseas.com with the PO Number on the packing slip or the original PO Number from the gift givers Order Confirmation email, with the name of the item, color, and quantity of the item(s) you would like to return. Customer Service will issue a prepaid return label to the gift recipient for the item to be returned for an online gift card.
Social Seas is committed to sourcing products with an exceptional level of design and craftsmanship. All items are inspected for quality prior to shipment. There may be an occasion when a defective item is shipped. If you find a product to be defective please email hello@socialseas.com immediately. Include your PO Number, 2-3 images and a description of the damage. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 90 days of purchase. Please note that damages as a result of use are not considered to be faulty.
Shopify is our payment processor and website host. Automated refund emails may confirm that a refund was issued via Shopify or Shopify Payments. Kindly note that this simply means our payment processor has processed your refund back to your original method of payment.
